Frequently Asked Questions
Custom boxes and branded packaging can be confusing, but they don't have to be! Read some of our most common questions about the custom packaging process. If you still have questions, contact us via live chat, one of our online forms, or call us at +1 (519) 502-9718 to speak with a representative right away.
Production & Ordering
Shipping
Artwork & Design
Sales
Customer Support
Production & Ordering:
Yes! Trupacked Packaging is proud to be one of America's leading manufacturers of custom packaging. We are fortunate to have the privilege of working with thousands of the world's most beloved brands.
As a manufacturer, we do not entrust your orders to other companies. We maintain the highest level of quality assurance for every single order by managing and executing all aspects of the manufacturing process.
You can rest easy knowing that we supervise production from inception to final delivery of your order!
Yes, we produce fully customizable product packaging, primarily focusing on custom printed boxes for a variety of retail and wholesale businesses.
Yes. We can provide stock product packaging boxes that fit your unique dimensions and have no custom designs or graphics.
We offer a wide range of packaging and box styles, including folding boxes, mailing boxes, corrugated boxes, rigid boxes and more, all with fully customizable options to meet your specific needs.
Being an environmentally friendly packaging supplier is a priority for us. We are happy to offer 100% eco-friendly boxes! We mainly use Kraft and Linen paper, covering a wide range of textured papers to choose from.
Yes, Trupacked Packaging produces custom childproof packaging boxes upon request.
Yes! We often find that combining several variations of artwork into a single production will save time and costs.
Our minimum orders start at 100 boxes.
Absolutely. If you would like to see a general sample kit from several of our past customers to touch and feel the quality of our products, just ask your customer service representative!
If you prefer us to produce custom samples to your specifications before full execution, we can do that too; However, this requires a sample fee.
With Trupacked Packaging you will never be left in the dark about your order. Before printing your boxes, we will create and share 2D and 3D models of your boxes based on the graphics provided. This means you'll be able to see every aspect of your project, from every angle, before moving into production. If you need design changes after reviewing your models, our team of graphic and structural designers provide design support at no additional cost to all customers.
Our response time varies based on your unique specifications. But our standard completion time is 8-10 working days after the final version of your custom box design is approved. Our aim is to meet the indicated delivery times as accurately as possible. However, all times are estimates, so actual delivery may vary slightly. Meanwhile, producing and shipping rigid or bulk boxes usually takes longer. We'll give you details about this right from the start. For urgent projects, we strongly recommend that you discuss rush production or expedited shipping with your customer service representative.
You can contact us via our website's live chat or call us to discuss the details of your order. Once your project specifications have been received and verified, a member of our customer service team will contact you with a free quote. As you review the quote details together, you can ask the customer service representative questions about artwork, models and more. Once the project details and price have been agreed, we will send you an invoice to confirm your order.
After receiving the invoice, we produce templates so you can preview the boxes for mass production. The templates will be based on the design you sent us. As mentioned, our graphic designers can also help you develop your box design from scratch. Trupacked Packaging can then create a sample of the agreed design.
Production will only go into full swing after inspecting the models and approving them. Once we reach the necessary quantity, we will ship them to you to meet the indicated delivery date.
We mainly provide CMYK offset printing and can also use PMS spot colors. We often offer additional printing capabilities upon request. We also offer lamination, spot UV and embossing/embossing, which can increase the unit price of your order depending on your specific needs.
Shipping:
With Trupacked Packaging you will never have to pay additional shipping costs! We offer free shipping to all customers.
We are headquartered in Florida and have numerous manufacturing facilities around the world. Each customer's order is processed at one of our facilities, and the location depends on our logistics team's estimate of each facility's current production and shipping demand, to ensure that all orders meet our quality assurance and lead times. scheduled delivery.
We mainly ship orders with custom boxes to the United States; However, we frequently ship to customers worldwide. We offer free shipping to all customers, regardless of their location worldwide.
Your custom packing boxes will be shipped flat and will require little assembly upon delivery. Some box designs, such as rigid boxes, may need to be shipped fully assembled. Our quality assurance department carefully inspects all products before shipping to ensure that each order arrives in excellent condition.
Yes, we offer rush production and expedited shipping upon request, which may be associated with additional costs. Please contact us to request further details in case your project is urgent.
Yes! If you need to split your order's shipping address across multiple locations, we will be happy to assist you at no additional cost.
Artwork & Design:
As you go through the custom box ordering process, you will need to provide us with the dimensions of your box. Company standard dimensions are listed as Length x Width x Height (L x W x H). These parts almost always refer to the inside of the box. Please be sure to calculate your measurements to the nearest tenth of an inch.
Of course! Our in-house graphic designers are ready to listen to your packaging and marketing goals. They can help you decide on the right design, print and finish for a box that will keep your products safe. This service is 100% free as part of our ongoing commitment to quality.
Here are some key points to remember when using text and line art in your illustrations:
- Make sure the text is at least 8 pts. A small font may look good on your screen, but it may not print well.
- Try to keep the text in bright colors with one or two inks at most (C, M, Y, or K).
- Image registration on each panel may vary by 1/8 inch.
- Include at least a 0.25 inch bleed in areas where the drawing extends horizontally.
- When printing solid or dark lines, they should not be thinner than 1 point.
- Make sure all characters are enclosed or separated.
- Save your design using the "Adobe PDF/X-1a" preset, if possible.
Graphics and text fit into vector PDF or Adobe Illustrator (.ai) files to ensure lines and text are as clear as possible. Please avoid using cut lines or cropping, make sure to flatten all the gaps and add all layers before saving your file.
Our creative team will review your custom artwork to correct any technical issues that may occur, such as incorrect artwork resolution, fading, splitting, thin lines and bleeding. If any errors are found, we will bring these to you as soon as possible. Please note that our team does not check for spelling or grammar errors, and does not provide subjective feedback on design content unless requested in writing.
Please inquire to ask your customer service if you need support by applying your service and able, because we provide support for all customers.
Yes! We usually print two-sided boxes that include your artwork inside and outside the custom box. We are able to print on the outside (1 side) and the inside of the box (2 sides). We can print on one side of the box and on both sides of the box. Double-sided printing may incur additional charges, so discuss any options for this type of printing when speaking with your customer representative.
Never - we provide color printing free of charge. Please ask your customer representative how to do this if you are interested.
Yes. We offer glossy or matte finishes at no additional cost. Please ask your customer representative how to do this if you are interested.
Precisely: we produce cardboard, corrugated cardboard and foam inserts for your customized packaging. We do not supply plastic inserts at this time. Please ask your customer service representative how to proceed with inserts for your order.
Sales:
Contact our sales team via live chat, one of our online forms, or call us to discuss the details of your order. After receiving your job description, a customer service representative will contact you free of charge for your review. We accept complaints within 24 hours on business days.
Yes, you can get money for big orders! The price increases when you install a large system. This means that the more boxes you order, the lower your unit cost will be. The cost of each box will depend on its dimensions or size, the material chosen, the type, the type of print and the number of prints or covers that will be included in each box. Custom packaging offers the most competitive pricing when it comes to custom printed boxes. Have you found a better price elsewhere? Tell us and we'll work to get you a better price.
If the packaging is used as part of your product and a sales license is issued, you will not be charged sales tax.
We strive for perfection every time and hope you enjoy the custom packaging we offer. Since our business is based solely on custom orders, we cannot offer returns or exchanges once printed and delivered. If you have received damaged or defective items for any reason, please contact us as soon as possible - we will be happy to work together on this to find a solution.
There are no hidden fees with Refine Packaging. All quotes given include all aspects of production and shipping.
There is no installation fee. There are no processing fees for any order from Refine Packaging.
Customer Support:
Once you have an existing order with us, you will be assigned a dedicated customer service representative to support your account. This will be your main point of contact during the ordering process. If you have general questions, please contact our customer service via live chat, one of our online forms, or call us to discuss the details of your order.
Once you have a current order with us, you will be assigned a dedicated customer service representative to support your account. This will be your main point of contact during the ordering process. Your customer service representative will provide you with the relevant tracking information as soon as it becomes available, or you may also request to receive this information from your customer service representative.
